Shipping & Returns

Last updated July 25, 2022

A Note from Our Ops Team:

While we continue to navigate and respond to current events, Scarlet Society is committed to making the safety of our employees and community of customers a top priority. As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible. That said, due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide—we anticipate that both order and return processing may take longer than usual. Thank you for your patience and understanding during this time.

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 3-5 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We ship to PO Boxes/APO/FPO by ground only. We do not deliver orders to PO Boxes/APO/FPO via expedited shipping. If you place an order to a PO Box/APO/FPO and select expedited shipping, your shipping method will be downgraded to ground.

Shipping Costs

United States:

Standard shipping on all orders  is $6.99 and free for all orders of $75 or more before taxes. Please note that order processing may take up to 3 business days after the order is placed for standard shipping.

Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed weekdays before 11:00 A.M. PST / 2:00 P.M. EST will ship same day. Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

Taxes

US and Canada:

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at Scarlet Society’s discretion according to Scarlet Society’s terms for the refund (which may include setting up a Scarlet Society account for a store credit refund).

For US returns:

  1. Please email support@ScarletSociety.com with your order number and “Return” in the subject line to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.
  2. Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at support@ScarletSociety.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
  3. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please email support@ScarletSociety.com.

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less the return label fee if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

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